Terms and Conditions
LUMENGY 2026 Terms and Conditions of Sale and Use
- Last updated: November 4, 2026
These Terms and Conditions of Sale and Use apply to use of www.lumengy.com and to purchases made on www.lumengy.com from LUMENGY LLC. By using this website, submitting an order, or purchasing any product from LUMENGY, you agree to these terms, our Privacy Policy, and any related policy pages referenced here. Please read them carefully.
1. Website and Content Ownership
All content presented or displayed on this website, including text, graphics, photographs, images, moving images, sounds, illustrations, software, page layouts, product descriptions, product photographs, drawings, renderings, icons, videos, and all other website materials, is owned by LUMENGY LLC, www.lumengy.com, its licensors, or its content providers.
All content, product designs, website design, graphics, images, text, and related materials are protected by trade dress, copyright, moral rights, trademark, design patent, patent, and other intellectual property laws. No part of this website or its content may be copied, reproduced, duplicated, republished, uploaded, posted, transmitted, distributed, scraped, modified, reverse engineered, or used in any way without LUMENGY written permission.
All website content and all related rights remain the exclusive property of LUMENGY LLC, www.lumengy.com, its licensors, or its content providers unless expressly agreed in writing by LUMENGY.
You agree to indemnify and hold harmless LUMENGY LLC, its licensors, and content providers from any losses, expenses, costs, damages, claims, or attorney fees resulting from your breach of these Terms, including unauthorized use of website content, product designs, intellectual property, images, copy, trademarks, or related rights.
www.lumengy.com, LUMENGY, and the LUMENGY logo are trademarks, service marks, or trade names of LUMENGY LLC.
2. Pictures, Renderings, and Technical Specifications
LUMENGY attempts to provide accurate product images, drawings, renderings, technical specifications, dimensions, color temperatures, wattage information, lumen information, installation descriptions, and related details. However, manufacturers and suppliers may make changes to product appearance, packaging, materials, measurements, components, or performance.
Minor differences in appearance, finish, brightness, color temperature, dimensions, material texture, packaging, and performance may occur. LUMENGY is not responsible for minor variations that do not materially change the intended use of the product.
In some cases, LUMENGY may show pictures or renderings of several colors, sizes, or variations of a product even when a specific color, size, or variation is not shown in every image. Some images are used to demonstrate installation style, lighting effect, application, or design concept.
The color, brightness, contrast, and tone shown on a monitor, phone, tablet, printed page, or digital display can vary. LUMENGY recommends purchasing and testing one unit before placing a large order to confirm the product size, brightness, color temperature, and lighting effect are suitable for your project.
3. Prices, Taxes, and Payment
Prices shown on www.lumengy.com are listed in United States dollars unless otherwise stated. Prices generally do not include shipping, sales tax, customs duties, import fees, installation costs, transformers, accessories, or other charges unless specifically stated on the product page or checkout page.
LUMENGY strives to avoid pricing errors. If a product is mistakenly listed at an incorrect price, LUMENGY may refuse, correct, or cancel the order, whether or not the order has been confirmed and whether or not a payment method has been charged.
If your payment method has already been charged and your order is cancelled because of a pricing error or other issue, LUMENGY will issue a refund or credit to the original payment method for the amount charged.
LUMENGY makes no representation or warranty that all content, pricing, specifications, descriptions, or availability information is error-free, complete, current, reliable, or correct at all times.
4. Availability and Submission of Orders
LUMENGY offers products that it believes are available at the time the product is displayed or ordered. Inventory can change quickly, especially for popular lights and bulk orders.
If LUMENGY discovers that it cannot fulfill all or part of an order for any reason, including stock shortage, system inventory error, duplicate orders, supplier delay, discontinued product, carrier restriction, suspected fraud, payment issue, or pricing error, LUMENGY may cancel all or part of the order and notify you as soon as reasonably possible.
You will not be charged for products that are not shipped. If payment was already collected for unavailable items, you can wait for new stock or cancel those items for a full refund, as explained in Section 7.
To avoid errors or duplication, LUMENGY requires orders in writing. Telephone or verbal orders are not binding unless confirmed in writing by LUMENGY. Purchase orders should be emailed to LUMENGY for written confirmation.
5. Fulfillment and Shipping
LUMENGY keeps inventory in multiple fulfillment centers across the United States, including third-party fulfillment partners, and may also ship from its own warehouse in Los Angeles. When you place an order, your lights ship from the fulfillment centers closest to you that have them in stock.
Standard shipping is free on every order shipped within the United States. Faster shipping options, such as Expedited or Priority shipping, may be offered at checkout for an additional charge when they are available for your items and address. Their availability, price, and estimated delivery date are shown at checkout before you place your order.
LUMENGY primarily uses UPS, USPS, FedEx, and other trusted carriers. These services are selected because they generally provide reliable transit, tracking information, delivery confirmation, and, when available, delivery photos. For missing or stolen package claims, LUMENGY may rely on the carrier's tracking information and delivery photo as proof of delivery.
Because stock is spread across multiple fulfillment centers, an order may ship from more than one location and arrive in multiple boxes on different days. Each box has its own tracking number and its own packing slip, and tracking is sent by email for each box. An order is complete only when all of its boxes have been delivered.
Please keep the packing slip, shipping slip, receipt, and any paperwork included inside each box. These documents help verify the products received, shipment origin, quantities, and any claim for missing items. LUMENGY may not be able to support a claim without them.
For security and fraud prevention, LUMENGY ships only to the billing address associated with the payment method. You are responsible for providing a complete and accurate shipping address. LUMENGY is not responsible for delays, misdeliveries, or losses caused by an incorrect or incomplete address, and address changes may not be possible after an order has been placed. Any cost to return or reship a package because of an incorrect address may be charged to you.
Once the products have been shipped and are in the possession of the shipping carrier, the risk of loss transfers to the buyer to the extent permitted by law. LUMENGY has no control over the carrier handling, transit, route, delivery timing, delivery location, or package security after the package is handed to the carrier.
6. Missing Shipments, Stolen Packages, Damaged Packages, and Missing Items
Missing Shipments
If the shipping carrier loses a package during transit, LUMENGY will assist you in filing a claim with the carrier when possible. However, once the package has been transferred to the shipping carrier, LUMENGY cannot be held liable for loss caused by the carrier.
Stolen Packages
LUMENGY is not responsible for packages stolen from a porch, front door, driveway, mailbox area, mailroom, lobby, gate, business entrance, construction site, job site, or any other delivery location after the carrier marks the package as delivered. Customers should use a secure delivery location and monitor tracking updates.
Damaged Packages
If a package arrives damaged, refuse delivery if possible. If delivery has already been accepted, take clear photographs of the damaged package, label, box, packaging materials, and product condition immediately. Notify LUMENGY promptly so we can assist with the carrier claim process when appropriate.
Missing Items
If any items are missing from your shipment, notify LUMENGY within 48 hours of delivery through the contact form on our Contact Us page. Include the order number, photos of all boxes, photos of all packing slips, photos of the products received, and any shipping labels. An order may arrive in several boxes on different days, so please check the tracking for every box first. LUMENGY reviews each claim using tracking details, packing slips, box contents, and other available evidence. Reports made after 48 hours, or without the packing slips from inside each box, may limit what LUMENGY can verify and do.
How to File a Shipping Claim
- Document the issue. Take clear photos of the package, labels, damage, missing items, evidence of tampering, packing materials, and all paperwork inside the box.
- Contact the shipping carrier. Provide tracking information, photos, and a description of the issue.
- Notify LUMENGY within 48 hours of delivery through the contact form on our Contact Us page. LUMENGY may assist with the claim process, but its role is limited to reasonable support and facilitation.
LUMENGY works to pack orders securely and comply with carrier requirements. However, once the package is in the carrier network, LUMENGY does not control the carrier and cannot guarantee carrier performance.
7. Stock Availability, Inventory Errors, and Third-Party Fulfillment
LUMENGY products are in high demand. In rare cases, the website, a fulfillment partner's inventory system, or connected inventory software may show an item as available when multiple customers order the same product at the same time.
LUMENGY reserves the right to cancel an order if the system accepted a duplicate order, oversold the product, displayed an incorrect inventory quantity, or if stock becomes unavailable before fulfillment.
Out of stock after you order. Stock can sell out while orders are being filled, especially for large orders. If part of your order is out of stock, LUMENGY will ship the lights that are available and notify you about the rest. For example, if you order 30 lights and only 25 are in stock, LUMENGY will ship the 25 lights and notify you about the other 5. You can choose to wait, and LUMENGY will do its best to ship the remaining lights as soon as new stock arrives, or you can cancel the lights that have not shipped and receive a full refund for them. If you do not agree to wait and the remaining lights cannot ship within the time allowed by law, LUMENGY will cancel them and refund you. The same choice applies if your whole order is out of stock. LUMENGY is not liable for delays, project costs, or other losses caused by stock shortages or partial shipments.
LUMENGY uses third-party fulfillment partners to store some inventory and provide fulfillment. These partners are generally reliable and offer fast delivery.
LUMENGY products may also be sold on other marketplaces and by other retailers. Prices and promotions there may differ from www.lumengy.com, and LUMENGY does not price-match other platforms or sellers.
Orders placed on other platforms. Each order is handled only through the platform where it was placed. Orders placed on www.lumengy.com are handled through www.lumengy.com, and orders placed on any other marketplace or retailer must be handled through that marketplace or retailer. This includes returns, refunds, order replacements, cancellations, shipping issues and price adjustments. LUMENGY does not accept returns, refunds or shipping claims on www.lumengy.com for products bought elsewhere, and does not transfer prices, discounts or promotions between platforms. LUMENGY may decline any request that tries to move a purchase, price, return or claim from one platform to another. This does not affect the LUMENGY limited warranty for eligible products, as described in Section 11.
8. Shipping Time and Delivery Estimates
Most orders arrive in about 3 to 14 business days. This is an estimate, not a guarantee. Business days are Monday to Friday, not counting holidays. Delivery time depends on many factors, including stock availability at each fulfillment center, how close the delivery address is to the fulfillment centers that have your items, order size, carrier performance, weather, holidays, job site location, and other factors outside LUMENGY's direct control.
LUMENGY always tries to ship as quickly as possible.
Delivery dates are estimates, not guarantees. Estimated delivery dates shown on product pages, in the cart, at checkout, in emails, or on tracking pages come from fulfillment and carrier systems at that moment. They can change because of stock levels, fulfillment center workload, carrier delays, weather, holidays, and other events. This also applies to Expedited and Priority shipping. LUMENGY is not responsible for delivery delays caused by carriers or by events outside its control.
Paid shipping options. Expedited and Priority shipping are offered only when available for your items and address, and the price is shown at checkout. If an order paid for faster shipping does not ship with that service, LUMENGY will refund the shipping upgrade charge. Once an order has shipped with the selected service, shipping charges are not refundable, including when the carrier delivers later than estimated, except where required by law.
Plan ahead. Order early and have your lights on site before installation begins, so you or your contractor can test them, plan the spacing, and coordinate the wiring with your electrician. LUMENGY is not responsible for installation delays, labor or contractor costs, equipment rental, rescheduling fees, or any other project costs caused by shipping times, split shipments, or delivery delays.
Orders of more than 50 lights. If you plan to order more than 50 lights, especially for a project with a deadline, please contact LUMENGY before placing the order. LUMENGY can review stock and, when possible, either pack the order at its Los Angeles warehouse and send it in one shipment, or arrange a bulk shipment from one of its fulfillment centers, where the lights are sent in large cartons that each hold many lights. These options apply only when LUMENGY confirms them in writing before the order is placed. Large orders placed without that written confirmation may ship in multiple boxes from multiple locations.
Large projects. LUMENGY recommends ordering one light first to test it on your pavers and confirm the size, brightness, and color temperature before ordering the rest. Please note that tested, used, or installed lights cannot be returned, including sample lights.
9. Installation of Products
Installation must be performed by a qualified and licensed electrician or other qualified professional where required by law, code, or project conditions.
Any installation performed by someone other than a qualified and licensed professional is performed by the buyer at the buyer own risk and liability.
Installation must comply with all local, city, county, state, and federal laws, rules, building codes, electrical codes, safety codes, and industry standards. Products should be installed only for their intended use and according to the product page, product instructions, installation guidance, and applicable codes.
To allow future replacement or service, buyers and installers should make sure wires remain accessible when possible and should consider using conduit or other appropriate methods for wire protection and future access. Costs related to removing, accessing, repairing, replacing, or reinstalling lights, wires, pavers, hardscape, concrete, decks, walls, steps, or any surrounding materials are not the responsibility of LUMENGY.
TO THE EXTENT PERMITTED BY LAW, SELLER SHALL NOT BE RESPONSIBLE FOR ANY LIABILITY, PROPERTY DAMAGE, PERSONAL INJURY, OR DEATH ARISING FROM THE USE, MISUSE, OR INSTALLATION OF SELLER PRODUCTS.
10. Returns
Return window. Returns must be requested and shipped back within 30 days of the purchase date, as shown by the carrier's first tracking scan, unless a different written policy applies to the specific order. LUMENGY may decline returns shipped after that date.
Eligible items. Returned items must be new, unused, untested, uninstalled, unmodified, undamaged, complete with all parts, and in their original, unopened product packaging. Items that have been tested, used, installed, modified, cut (including cut wires), scratched, damaged, or altered, or that are returned with opened product packaging, missing parts, or without the original packaging, are not eligible for return or refund. Opening the outer shipping box alone does not affect eligibility.
How to return. To start a return, follow the steps on the Return Policy page. LUMENGY will send written return instructions. Please do not ship items back without them, because returns sent without instructions may be refused. Include the order number on or inside the return package and pack the items securely so they arrive undamaged. You arrange and pay for return shipping unless LUMENGY agrees otherwise in writing, and you are responsible for the package until LUMENGY receives it. Items damaged in return transit because of poor packaging are not eligible for refund.
Refunds. Refunds are issued only after LUMENGY receives and inspects the returned items. Approved refunds are generally processed within 3 to 5 business days to the original payment method. Bank or card processing times may vary.
No exchanges. LUMENGY does not exchange items. To get a different size, color temperature, or model, return the eligible items for a refund and place a new order.
Cancelled items. If part of an order is cancelled before it ships, the cancelled items are refunded on their own, separately from any delivered items that are being returned.
Samples. Ordering one light or a sample to test does not create a special return right. Tested, used, or installed lights cannot be returned, including sample lights ordered to test on a project. If a light is defective, the limited warranty in Section 11 applies.
Wholesale orders. No returns are available for wholesale orders unless LUMENGY agrees otherwise in writing.
Shipping charges. Shipping charges, including any Expedited or Priority shipping charges, are not refundable, except as described in Section 8.
11. LUMENGY Limited Warranty
This section is the complete LUMENGY Limited Warranty. The Warranty page on our website is a short, easy-to-read summary. If anything there differs from this section, this section applies.
Who gives this warranty. LUMENGY LLC, Los Angeles, California.
Who is covered. This limited warranty is extended only to the original purchaser who bought the product new from LUMENGY (www.lumengy.com), Amazon, or an authorized seller. A receipt or order confirmation is required for every claim. It is not transferable, and it ends if the original purchaser no longer owns the product.
What is covered. The limited warranty covers eligible products against defects in materials and workmanship when installed, operated, and maintained according to applicable codes, regulations, supplied instructions, product specifications, and normal use conditions, for the time periods listed below, starting on the date of purchase.
TO THE EXTENT PERMITTED BY LAW, ANY IMPLIED WARRANTIES, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN DURATION TO THE WARRANTY PERIOD LISTED BELOW FOR THE PRODUCT. Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.
|
Product Category |
Warranty Period |
|---|---|
|
Solar lights |
2 years |
|
Paver lights, deck lights, in-ground lights and landscape lights |
3 years |
|
Hardscape lights |
5 years |
How to Make a Warranty Claim
Submit warranty requests through the form on the Warranty Claim page. Before submitting a claim, test the specific light by connecting it directly to a working power source that matches the product's voltage and power type (AC or DC), such as a compatible 12V transformer. In many cases, lighting problems are caused by connection issues, loose wires, incompatible transformers, incorrect power, or installation problems rather than a failed light. Solar lights do not use a transformer, so for solar lights include photos and a description of the issue instead.
Safety first. Do not power, test, or handle the wiring of any light, wire, or transformer that is melted, burned, cracked, or visibly damaged. Turn off the power and send photos instead. LUMENGY will review the photos and explain the next step.
What to include. Proof of purchase, the product model and size, the number of lights that failed, photos of the installation, and clear photos or video of the direct test showing the light connected to the power source. LUMENGY may ask for more information and may wait to approve a claim until it is received.
Inspection. When LUMENGY asks, you must send the affected lights to LUMENGY for inspection and testing, following the written instructions provided. LUMENGY may ask for all affected lights or a specific sample. You pay to ship lights to LUMENGY for inspection, and LUMENGY pays to ship any warranty replacement to you.
Replacement before return. If LUMENGY agrees in writing to send a replacement before receiving the defective light, you must return the defective light within 7 days of receiving the replacement, following the written instructions. That written approval will explain any charge that applies if the defective light is not returned.
What the Warranty Does Not Cover
- Damage caused by misuse, mishandling, misapplication, neglect, vandalism, accident, improper installation, improper maintenance, improper packaging of returned products, modification, parts or attachments that are not compatible with the product, or repairs by anyone other than LUMENGY.
- Damage caused by power surges, power spikes, incorrect voltage, supplying more than the product's rated voltage (for example, more than 12V to a 12V light), use outside the acceptable voltage range, transformers or dimmers that do not meet the product's voltage and power requirements, incorrect AC or DC power, or other electrical problems.
- Acts of God and extreme weather events, including lightning, floods, hail, tornado, fire, earthquake, hurricanes, and similar events.
- Products used in conditions beyond the intended product rating or outside normal use conditions.
- Normal outdoor wear and tear, including patina, fading, scratches, finish changes, and dirt, mud, hard-water stains, or debris on the glass, lens, or clear resin top.
- Solar lights that do not perform as expected because of limited direct sunlight, shade, cloudy weather, or a dirty or blocked solar panel.
- Labor or costs to remove, access, repair, replace, reinstall, or restore any defective, repaired, or replaced product, including pavers, concrete, walls, steps, decks, landscaping, wiring, conduit, job site work, or other materials.
Water, Moisture, Pools, and Harsh Environments
Warranty does not cover water damage to products caused by submersion, continuous water exposure from any water source (fresh or salt water), direct water impact, irrigation, drainage, fountains, pools, jacuzzis, ponds, lakes, oceans, rivers, saltwater, minerals, high humidity, persistent moisture, or other aggressive environments unless the product is specifically designed and sold for that use.
Many LUMENGY products are IP67-rated, meaning they are dust-tight and water-resistant for brief immersion up to 1 meter under standard test conditions. IP67 protection is intended for ordinary outdoor exposure and occasional water contact. It is not intended for continuous submersion, direct water jets, ongoing irrigation spray, drainage flows, standing water, underwater use, or installation in areas with constant water exposure.
Products should be installed at least 10 feet away from water sources, including fountains, pools, jacuzzis, ponds, or similar water features, unless LUMENGY provides written approval or the product is specifically rated for that application.
Installations near oceans, lakes, rivers, or other natural water bodies may be exposed to salt, minerals, moisture, humidity, and other environmental stressors that can accelerate corrosion, wear, discoloration, and product aging. Such exposure is considered beyond standard wear and tear and is not covered by warranty.
Transformers and Finishes
Transformers must be installed according to their instructions and applicable codes. Damage caused by improper transformer mounting, wiring, voltage, protection, or use is not covered by warranty. Transformer housings on oceanfront or coastal properties should be protected from direct salt spray and aggressive environmental exposure.
It is normal for natural brass and copper finishes to patina, oxidize, and change color. Other finishes, including powder coatings and painted surfaces, may discolor, fade, blister, chip, scratch, or otherwise change when exposed to sunlight, irrigation, reclaimed water, seawater, acid rain, fertilizers, chemicals, physical impact, and other aggressive agents. These finish changes, patina, discoloration, and residue build-ups are not covered by warranty.
Outdoor lights also collect dirt, dust, mud, sand, leaves, hard-water stains, mineral deposits, and other debris on the glass, lens, frame, or clear resin top over time. Lights need regular maintenance to keep them clean. Reduced light output, cloudiness, or a changed appearance caused by dirt, buildup, or normal outdoor wear is not a defect and is not covered by warranty.
If a product is covered by warranty, LUMENGY will replace the affected light or replaceable component with the same light or a similar light that is available at that time. LUMENGY chooses the replacement. If a model is discontinued, out of stock, or being upgraded, LUMENGY may choose a similar or newer model, or offer you a choice between available options. LUMENGY does not repair lights, give store credit, or give cash refunds under this warranty, except where the law requires a refund. The remedy applies only to the lights or components that are actually defective. One defective light does not require replacing other working lights in the same pack or order.
This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
12. Limitation of Liability
The limited warranty provides the buyer sole and exclusive remedy relating to LUMENGY products.
Defective lights. If a light is defective, LUMENGY's only responsibility is the warranty remedy for that light: a replacement with the same light or a similar available light, chosen by LUMENGY. LUMENGY does not pay for, and is not liable for, the cost of a contractor, electrician, installer, or any other labor to find, test, remove, replace, or reinstall a light, or to remove, cut, repair, or replace pavers, concrete, hardscape, decks, walls, steps, wiring, conduit, landscaping, or other materials. These costs are the buyer's responsibility.
Incorrect installation. If lights are installed incorrectly, including incorrect wiring, loose or unsealed connections, an incorrect or overloaded transformer, incorrect voltage, or wires that are buried, sealed, or covered so they cannot be reached, LUMENGY is not responsible for the cost of removing, correcting, or reinstalling the lights, or for any damage, failure, or other cost that results.
Stock shortages and delays. LUMENGY is not liable for project delays, labor or contractor costs, rescheduling fees, equipment rental, or any other costs or losses caused by stock shortages, partial shipments, split shipments, or shipping and delivery delays. Section 7 explains what happens when part of an order is out of stock.
To the extent permitted by law, LUMENGY shall not be liable for claims, demands, or actions against the buyer by third parties; any loss or claim, including personal injury or death, arising from use or installation of products; or any loss or claim arising from the buyer implementation of advice, recommendations, or instructions related to products.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, LUMENGY SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES, INCLUDING LOST PROFITS, LABOR OR CONTRACTOR COSTS, INSTALLATION OR REMOVAL COSTS, PROJECT DELAYS, OR DAMAGES CAUSED BY STOCK SHORTAGES OR SHIPPING OR DELIVERY DELAYS. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
TO THE EXTENT PERMITTED BY LAW, THE MAXIMUM LIABILITY OF LUMENGY IS LIMITED TO THE PURCHASE PRICE OF THE PRODUCTS SOLD.
Nothing in these Terms limits any liability that cannot be limited under applicable law.
13. Typographical Errors
If a LUMENGY product is mistakenly listed with incorrect information, price, image, description, specification, availability, quantity, or promotion, LUMENGY reserves the right to refuse or cancel any orders placed for that product.
LUMENGY may refuse or cancel such orders whether or not the order has been confirmed and whether or not the payment method has been charged. If the payment method has already been charged and the order is cancelled, LUMENGY will issue a credit or refund for the amount charged.
14. Indemnification
You agree to indemnify, defend, and hold harmless LUMENGY LLC, www.lumengy.com, its officers, directors, employees, agents, licensors, suppliers, affiliates, service providers, and partners from and against all claims, losses, expenses, damages, liabilities, costs, and attorney fees resulting from any violation of these Terms, misuse of the website, misuse of products, unauthorized use of intellectual property, negligent or wrongful conduct, or activity related to your account or your use of the website.
15. Copyright
The entire content included on this website, including text, graphics, photographs, product images, product designs, renderings, videos, icons, layouts, software, and code, is copyrighted as a collective work under United States and international copyright laws and is the property of LUMENGY LLC, www.lumengy.com, its licensors, or its content providers.
Permission is granted to electronically copy and print portions of this website solely for personal, non-commercial use, placing an order with LUMENGY, or purchasing LUMENGY products. Any other use, including reproduction, distribution, display, transmission, republication, modification, scraping, download for competitive use, or commercial use, is strictly prohibited unless authorized by LUMENGY in writing.
You agree not to remove, alter, or delete proprietary notices, copyright notices, trademark notices, patent notices, or other ownership notices from materials downloaded, printed, saved, or viewed from the website.
16. Trademarks
All trademarks, service marks, trade names, logos, slogans, product names, product family names, graphics, and brand identifiers used on this website are trademarks, registered trademarks, service marks, or trade names of LUMENGY LLC, including LUMENGY.
Unauthorized use of LUMENGY trademarks, logos, trade names, product names, product images, or trade dress is strictly prohibited. Nothing on this website grants any license or right to use any LUMENGY trademark or brand asset without written permission.
17. Design Patents, Product Designs, and Innovation Protection
LUMENGY is proud of the hard work, research, testing, contractor experience, engineering, and years of development invested in its products. Many products were designed to solve real installation problems that LUMENGY identified through years of experience in outdoor lighting, pavers, hardscape, decks, and contractor work.
Any unauthorized copying, importing, manufacturing, offering for sale, selling, listing, marketing, advertising, or distribution of products that infringe LUMENGY intellectual property may be pursued to the fullest extent permitted by law.
18. Severability
If any provision of these Terms is held illegal, invalid, unenforceable, or in conflict with any law by a court of competent jurisdiction, that provision shall be deemed severed or modified only to the extent necessary, and the validity and enforceability of the remaining provisions shall not be affected.
19. Governing Law and Venue
These Terms shall be governed by and construed in accordance with the laws of the State of California applicable to contracts made and to be enforced within California, without reference to conflict of law rules and without application of the United Nations Convention on Contracts for the International Sale of Goods.
Notwithstanding the foregoing, LUMENGY shall have the right to commence and prosecute any legal or equitable action in any court of competent jurisdiction, including outside the United States, when LUMENGY believes such action is necessary or desirable to protect its intellectual property, business rights, products, brand, or customers.
20. Waivers and Amendments
LUMENGY may amend, modify, or update these Terms at any time without prior notice. Updated terms may be posted on the website with a revised effective date. Continued use of the website or purchase of products after changes are posted constitutes acceptance of the revised Terms.
21. Sales Tax
If your shipping address is in California, LUMENGY is required to collect sales tax unless you will resell the product and provide a valid seller permit and completed resale certificate acceptable to LUMENGY.
If your shipping address is in a state where LUMENGY is required to collect sales tax, applicable sales tax may be collected at checkout. If tax is not collected, you may still be responsible for use tax or other taxes under applicable law.
For resale orders, LUMENGY may require a completed and signed resale certificate before processing the order. This may be required the first time you buy and periodically thereafter if requested by LUMENGY.
22. Duties, Customs, and International Fees
If your shipping address is outside the United States, you are responsible for all customs duties, import taxes, brokerage fees, tariffs, destination charges, local taxes, and any other fees charged by the destination country, carrier, broker, or government authority.
International shipping delays, customs holds, import restrictions, and rejected import shipments are outside LUMENGY control. The customer is responsible for confirming that the product can be imported and used in the destination country.
23. Entire Agreement
These Terms, together with the Privacy Policy, Return Policy, Warranty Policy, product pages, written order confirmations, and any other written policy expressly incorporated by reference, constitute the entire agreement between you and LUMENGY regarding use of the website and purchase of products.
These Terms supersede prior agreements, statements, discussions, representations, or understandings related to the website, products, or orders, unless a separate written agreement signed by LUMENGY expressly states otherwise.
Your Satisfaction Is Our Priority
LUMENGY stands behind the quality of its products and its commitment to excellent service. If an issue occurs, please contact our team promptly with your order number, photos, tracking details, and packing slips so we can review the situation and help in the most appropriate way.
