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Whether you’re curious about product availability, custom size or color orders, warranty details, or anything else, just fill out the form below, and we’ll get back to you promptly. Don’t forget to also explore our FAQs section for quick answers.

    frequently asked questions

    Our stock is replenished every few weeks, but during high-demand periods, products may run out until the next shipment (2-4 weeks). The best way to stay informed is by subscribing to our back-in-stock email on the product page, which will notify you as soon as new stock arrives.

    Absolutely! We specialize in creating tailored solutions within 60 days. Reach out to us with your specific needs, and we’re here to guide you every step of the way.

    These lights do not have replaceable bulbs; instead, they feature multiple LEDs to allow beautiful lighting effects. In the event of a malfunctioning LED, the entire unit must be replaced. However, this process is relatively easy. While we use top of the line LEDs with a longest lifespan of up to 50,000 hours, it’s important to note that no LED lasts forever. Each paver light is backed by a 3-year warranty, providing peace of mind and ensuring lasting performance.

    Yes, our lights require power from an existing 12V AC landscape system or a 12V AC/DC transformer. Opt for a larger transformer (200W-300W) as the price difference is minimal.

    Yes, that’s the concept of our replaceable hardscape lights. You can easily replace the old LED light bar with a new one in under 30 seconds by removing two screws.

    Our paver lights are not dimmable and are designed to work with 12V power. However, you can use a Low Voltage Dimmer Switch that reduces voltage, subsequently dimming the light lumens. You can find this dimmer on our website or online.

    • Voltage Adjustment for Dimming: In low voltage lighting systems like these, dimmability can be achieved by reducing the voltage supplied to the lights.
    • Voltage Range: These lights are compatible with transformers ranging from 9V to 17V. Typically, transformers for outdoor lighting are around 12V. If you find the lights too bright, you can lower the supplied voltage below 12V, such as to 10V or 9V, to achieve dimming.
    • Dimmable Switch Option: Alternatively, you can invest in a dimmable switch specifically designed for low-voltage systems, such as a 12V AC dimmer. This switch will regulate the voltage, allowing you to dim the lights as desired.
    • Variety of Sizes: The Lumengy FALCON Aluminum Hardscape Lighting comes in various sizes to suit different outdoor spaces:
      *** 3-inch: (1W, 100 lumens) – suitable for small steps, BBQ areas, fire pits, planters, and walls up to 3 feet.
      *** 7-inch (1.5W, 120 lumens): A versatile option suitable for most outdoor applications like steps, walls, and planters.
      *** 7-inch (3W, 220 lumens): This version is particularly strong and recommended for large steps and walls over 3 feet. Note that 220 lumens may be too bright for small steps.
      *** 13-inch: (4W, 260 lumens) – ideal for large walls and steps where ample light output is required.
    • Consistent Light Output: These light fixtures are designed to provide a constant light output, ensuring longevity and uniform lighting effects across all fixtures.

    While they are not 100% replaceable due to their incredible thinness, we’ve designed and patented these fixtures to be easy to replace. Each unit includes multiple mounting plates and a PVC tube for running the lead wire, ensuring easy access and movement.

    Whether you’re a contractor, dealer, or DIY homeowner, we offer quantity discounts on most of our products. The more you buy, the lower the cost, making it cost-effective for larger projects.

    Yes, you can. Just ensure that the lead wire from the light fixture isn’t in direct contact with the cement, as it can damage the wire. You can use a conduit to run the wire securely.

    The simplest way to integrate them with smart home systems is to connect your transformer to a smart plug. This allows you to control your lights on/off function and scheduling through platforms like Google, Alexa, and your smartphone.

    The LED bulbs in our paver lights are designed to last up to 50,000 hours. For instance, if you use the lights for 12 hours daily, they could potentially last around 11.41 years. However, please note that this is a maximum estimated lifespan, and actual longevity can vary based on factors such as voltage usage, weather conditions, and overall usage. Additionally, we provide a comprehensive 3-year full warranty for all our paver lights, ensuring your peace of mind and satisfaction with your Lumengy lighting investment.

    Certainly! While our low voltage lights aren’t inherently “smart,” you can make them smart by using an outdoor smart plug. Search for “Outdoor Smart Plug” on Google or Amazon, and choose one that fits your existing smart home system (WiFi, Bluetooth, Zigbee, Z-Wave). Connect this smart plug before your transformer, and you’ll be able to create schedules for on and off times and control your lights via your phone.

    Our lights are compatible with various transformers. To find the perfect match for your lighting project and learn more about transformer selection, please visit this link: Transformer Selection Guide. This guide offers valuable insights into choosing the ideal transformer based on factors like wattage, distance, and functionality.

    Certainly, you can return any unused lights within our 30-day return policy. To initiate the return process, please complete the form above and include your name, address, order number, and the specific lights you wish to return. We will promptly supply you with a return address and confirmation number. It’s important to note that we do not refund shipping costs, and the lights must be in unused condition, returned in their original packaging. visit our full return policy page here

    Currently, we exclusively ship within the USA. However, you can find many of our products on Amazon USA (please note that our selection on Amazon Canada is limited, primarily consisting of the 6×9 model). Many Canadian customers have successfully ordered through Amazon USA, making the process convenient and straightforward.

    Determining the perfect spacing for your paver or hardscape lights depends on your space and preferences. Typically, a spacing of 4 to 8 feet between lights provides an excellent accent for raised patios. To find your ideal spacing, connect a few lights to a transformer or 12v/9v battery for a nighttime test. This hands-on approach ensures you achieve the desired lighting effect before permanent installation, preventing regrets about placement later on.

    Choosing hardscape lights for your steps and walls depends on their size. For small steps and walls up to 24 inches, our 1.5w super slim lights or 2w fully replaceable lights are ideal. Larger and taller walls benefit from our 3w super slim or 3w fully replaceable lights. The 1.5w or 2w options provide ambient lighting, while the 3w or 4w (13-inch) lights are suitable for walls over 3 feet. Typically, spacing ranges from 4 to 8 feet, but we recommend nighttime testing for the perfect placement.

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