Lumengy limited warranty
Built to last. Backed by our warranty.
Every Lumengy light is tested before it leaves the factory. Here is what our warranty covers, in plain words.
Coverage starts on the date of purchase and is for the original buyer.
3 years
Paver lights and in-ground lights
5 years
Hardscape lights
2 years
Solar lights
What is covered
Covered and not covered
Covered
- Defects in materials and workmanship
- Lights that stop working under normal use when installed correctly
- Replacement of the light that failed with the same light or a similar available light, chosen by Lumengy
- Lights bought new from Lumengy, Amazon or an authorized seller, with a receipt
Not covered
- Labor, contractor or electrician costs to remove or reinstall lights
- Incorrect installation, wiring or connections
- Power surges, or the wrong power from the transformer, such as more than 12V to a 12V light
- Lights installed closer than 10 feet to any water source (pool, pond, fountain, lake or ocean), or constantly exposed to water, fresh or salt
- Lightning, floods, fire and other extreme weather
- Solar lights that do not get enough direct sun, or have a shaded or dirty panel
- Misuse, accidents, modifications or vandalism
- Normal wear and tear, including patina, fading and scratches
- Dirt, stains or buildup on the light. Regular maintenance is needed to keep it clean.
- Replacing working lights in the same pack as a failed light
How to make a claim
Four simple steps
Step 1
Test it safely
Connect the light directly to a working power source that matches its voltage and AC/DC type, such as a compatible 12V transformer.
Step 2
Take photos
Your order number or receipt, the model and size, how many failed, the installation, and the light connected for the test.
Step 3
Send the claim form
Fill out the Warranty Claim form and upload your photos.
Step 4
We review it
We may ask you to ship the lights to us for inspection. You pay shipping to us, and we ship the replacement free.
Safety first. Never power, test or touch the wiring of a light, wire or transformer that is melted, burned or visibly damaged. Turn off the power and take photos instead.
Solar lights do not use a transformer, so test them in direct sun for at least 4 hours and include photos with your claim. If we send a replacement before we receive your defective light, please return the defective light within 7 days, as explained in our written approval.
Good to know
- Keep your order confirmation or receipt. You need it for any warranty claim.
- Plan for easy replacement. Leave the wire loose or run it through conduit, so a light can be replaced later without breaking pavers.
- Models change over time. If your light is discontinued, out of stock or being upgraded, we choose a similar available light, or offer you a few options to pick from.
- Bought on Amazon or from an authorized seller? Returns and refunds stay with the store where you bought, but the Lumengy warranty still applies with your receipt.
- Most Lumengy lights are IP67 rated for normal outdoor use and brief water contact, not for standing water or underwater use.
Full warranty terms
This page is a short summary. The complete Lumengy Limited Warranty, with all terms, exclusions and limits, is in Section 11 of our Terms and Conditions. If anything here differs, the Terms and Conditions apply.
